Developed detailed engineering plans and designs for various infrastructure projects, resulting in improved safety and efficiency Collaborated with engineering and design teams to define and prioritize product features, resulting in a 60% increase in development efficiency Collaborated with stakeholders to develop a 2-year roadmap for engineering projects that resulted in a 40% increase in production capacity Get ISO27001 certification for Yuhu in order to become a SOFIPO

Manage a Team (+15 HC) for Credit Card from the Underwriting processes all the way to collections. Accountable for 3 Countries in Credit Card Acceleration, to reduce waste, process with best practices and architectures within Nu programming languages. Work with Buro de Credito and Circulo de Credito to integrate them into an in-house model for underwriting purposes, creating an internal engine with AI and ML models to determine the best way to provide Credit to all customers, and to deny them according to CNBV regulations. Work across other business units, deploying policies for Financial Stability Reports and helping with all SOFIPO audits in a regular basis. 

Advise clients on optimal technology strategies, solutions and business models delivery. Lead teams in the conceptualization, design and delivery of work, overcoming challenges, not only technical, but also organizational and communication, making adjustments to adapt. Grow and manage a team of talented software engineers, analysts, and IT specialists. Quality control locally and across all regions and time zones. Influencing idealization, managing conversations of feasibility and prototypes of concepts in collaboration with engineers and designers. Anticipate challenges in complex programs, eliminating the technical and operational risks that may arise. Manage partner teams, outsourcers, relationships and external talent. Recommending to the client's stakeholders (technical and non-technical) the process, technology architecture, and appropriate frameworks to bring experiences to life

- Overseeing technical projects (Infrastructure and Development) in alignment with organizational goals

- Head of Engineering for Cloud Solutions (AWS) using EC2, S3 services for data management, generating the ERD of all solutions using Lucidchart, Designing all VPC, Route 53 resources to entirely deliver websites and webApps, generating reports from CloudWatch and CloudTrail.

- Generated Access Management Policies and verifying all incoming logs with Azure and AWS.

- Designing all Azure solutions and managing resources for Azure AD and Intune to connect the MDM Solution to the Asset Management Systems.

- Lead a DevOps Team in Mexico developing the following solutions:

- >CRM – ERP (InHouse – Python, Angular and Django)

- >Rewards App (iOS and Android)

- >Face Recon App for Officers (iOs and Android)

- >Official IC Mexico Website (Renewed and Deployed using WordPress)

Be the primary support for all aspects of Development in Mexico, including front-end & back-end systems, Dev-Ops, and Business projects. Provide production support, coordinating with the corporate office within best practices. Migration Project Management for our company to switch CRM from IBM (AS400) to EPICOR. (ERP coded in C#) Meet up with Directors and VP’s (CIO’s and CFO’s) to establish a framework and work along with budgets above 800,000 dollars. Create apps to forecast sales using R and C#, getting accuracy levels right. Business knowledge about retailing, made me generate dashboards in Power BI for Walmart’s information to generate CPFR’s data in graphics. (Client) Firsthand setting up LAN ports when required for incoming hires and reconfigure the network technology when required. (AP’s, Routers, Switches) Enhanced electronic invoicing systems (This systems were developed internally using C#, the system was an Order-to-Cash, in real time we could define metrics, we used Azure App Services to release this) , to line up the requirements from IRS (US) and Hacienda (Mexico). 

Provided development support and guidance throughout the different projects upon Risk Management, related to amortization systems. (German, French and American) Help through the discovery phases among all IFC customers and develop a right strategy to engage technically and help bussiness grow such as CEMEX, Compartamos Banco, and others. Verified processes and continuously update our teams for Software Delivery purposes. Set all SCRUM ceremonies with our LATAM Team for deployments. Provided best practices to new incoming technologies for the World Bank. Knowledgeable in SAP, setting up and detecting issues also related to this ERP. Helping in the development process for Fin-tech Apps. Maintenance to the Bloomberg Station, creating backups and prevent data loss.

Provide access to different platforms and applications in which the security of the company relies on:

• Active Directory Users and Computers

• Exchange Management Console

• Exchange Management PowerShell

• Identity IQ

• Remedy

• Service Now

• Salesforce OKTA (SSO)

• SAP SuccessFactors

• IBM Mainframe (ERP)

Verify and troubleshoot access issues within L3 Levels and Upper Management

Client facing and meetings about improvements to Incident, Problem and Risk Management

Knowledgeable in different applications and systems that the enterprise would rely on, as mentioned above.

Auditing accounts from the users in the US, to get records updated and permissions assigned as requested. (SOX Compliance)

• Face escalations from the client, related to technical issues within the staff.

• A + Courses achieved and Apple Certification as well.

• Experience with client facing and administrative processes such as: SLA, ASA, Hold and Wrap-Up Times, FLR, FCR.

• Handle reports and web-meetings with the client related to Incident Management, Problem Management. Identifying top drives related to the Cockpit Management process which lead us into the right direction ITSM speaking.

• Create accounts within the company’s standards using Active Directory User’s and Computers (Manually & Automatically using NUP).

• Create mailbox accounts using Exchange Management Console, so as troubleshooting exchange accounts (Mobile Devices, Storage Quota, SMTP’s, etc…)

• Usage of RDC, to create bulk’s within Windows Power Shell scripts.

• Create Oracle and SAP accounts for users to get access to Time Sheets and Expenses

• Experience with ticketing systems such as: CA, Service Now, HP Manager, etc…

Projects / Rockwell Automation, AECOM.

• Provide thorough support and problem resolution for customers.

• Maintain composure and patience in face of different customer situations

• Build and maintain successful relationships with service providers, dealers and consumers.

• Train new employees and explain protocols clearly and efficiently.

• Assist management with scheduling, service protocol improvement, and quality assurance.

• Achieve consistent #1 and #2 rankings in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ranking.

• Manage different systems and projects at the same time as having the T1 position (SAP, Telecom, and Self-Service Tickets).